Payment Policy | JM Diagnostic Supplies

Last Updated: June 20, 2026

1. Currency & Pricing Exclusions

1.1 Currency of Transaction

All transactions, invoices, and quotes are settled strictly in Malawian Kwacha (MWK). If a client receives an overseas quote in USD or other foreign currencies, the final invoice will be converted using the official retail exchange rate determined by the Company on the day of invoicing.

1.2 Taxes and Fees Exclusions

All initial quotes, portal cart totals, and catalog listings are quoted exclusive of 16.5% VAT and delivery fees. These items are calculated and added explicitly to the final Tax Invoice.

2. Permitted Payment Channels & Details

2.1 Mobile Money (TNM Mpamba & Airtel Money)

Mobile money payments are ideal for rapid order confirmation and processing.

TNM Mpamba Merchant Code: [Insert Mpamba Biller/Merchant Code]
Airtel Money Merchant Code: [Insert Airtel Merchant/Biller Code]
Required Reference: When making a mobile money transaction, you must input either your Order Number (e.g., #1042) or your Partner Code (e.g., JM-0042) in the reference/narrative field.

Confirmation: After completion, please forward the SMS confirmation token (or screenshot) to our sales WhatsApp line (+265 (0)99 937 3606) for manual verification.

2.2 Bank Transfers & Direct Deposits (EFT/RTGS)

For large wholesale and distributor orders, bank transfers are preferred. Local bank transfers (from National Bank of Malawi, Standard Bank, FDH Bank, NBS Bank, etc.) may take 1 to 2 business days to clear. RTGS transfers usually clear on the same business day if initiated before 12:00 PM.

Standard Bank Malawi

Account Name: JM Diagnostic Supplies

Account Number: [Insert Account Number]

Branch: [Insert Branch Name/Code]

National Bank of Malawi

Account Name: JM Diagnostic Supplies

Account Number: [Insert Account Number]

Branch: [Insert Branch Name/Code]

Proof of Payment (PoP): A PDF or screenshot of the transaction advice must be sent to sales@jmdiagnostic.mw or via WhatsApp. The order will be held in Confirmed or Partially Paid status until funds reflect in our bank account.

2.3 Cheque Payments

Cheques are accepted only from pre-approved healthcare institutions, hotels, and corporate entities. Cheques from new clients or individuals are not accepted. Cheques must be made payable to JM Diagnostic Supplies.

Clearing Hold: Goods will not be dispatched or made available for pick-up until the cheque has cleared in full (typically 3 to 5 business days post-deposit).

2.4 Cash Payments

Cash is fully accepted and allowed for all order values on a Cash-on-Delivery (COD) or Cash-Before-Delivery (CBD) basis. Payments in cash can be made directly to Company drivers, delivery personnel, or at the Company’s main office in Blantyre & Lilongwe, Malawi.

3. Order Status & Verification Workflow

Payments are logged by the finance team in an append-only ledger. The order status updates automatically based on the sum of registered payments:

Placed: The order is recorded in the system. Stock is reserved temporarily.
Confirmed: A sales representative reviews stock availability and approves the order.
Partially Paid: Payment is logged, but the sum is less than the total invoice value. Stock remains reserved.
Paid: The full invoice value has cleared through our bank account, mobile money merchant account, or physical cash deposit.
Fulfilled: The items have been dispatched to the client or picked up from our warehouse.

Note: Dispatches are executed only when the order status reaches "Paid" (unless credit terms are in place).

4. Credit Terms & Delinquency Policies

4.1 Credit Facility Applications

Hospitals, government programs, registered NGOs, and repeat corporate accounts may apply for a credit facility. Credit lines are subject to background checks and credit assessments. Typical credit terms are 14 Days or 30 Days net. Net terms begin on the day the order status changes to Fulfilled.

4.2 Delinquent Accounts & COD Transition

If an account remains unpaid past 45 days from the invoice date, the Partner account will be marked Suspended in our database, blocking any online checkout.

Credit Penalty: During suspension, any further purchases must be conducted on a Cash-On-Delivery (COD) or Cash-Before-Delivery (CBD) basis. Credit privileges will not be restored until the outstanding debt is settled in full and a credit review is completed.

Collection Action & Interest Accrual: The Company reserves the right to charge interest on overdue balances at standard bank rates or hand over delinquent accounts to commercial debt recovery services in Malawi. Interest charges will begin accruing daily on the 46th day from the original invoice date (immediately following the 45-day grace period).