Terms of Service

1.1 Wholesale Quantity Requirements

This portal and ordering system are designed strictly for the purchase of wholesale quantities. We do not sell retail or single-unit packages (e.g., individual boxes of 100 gloves) through this channel. Purchases must meet the Minimum Order Quantity (MOQ) specified per stock-keeping unit (SKU).

1.2 Eligible Buyers

We supply gloves to any individual or organization requiring wholesale quantities. Eligible buyers include:

• Healthcare & Clinical: Hospitals, dental surgeries, clinics, diagnostic laboratories, and health program NGOs.
• Service & Hospitality: Hotels, restaurants, catering services, cleaning companies, and industrial facilities.
• Private Individuals: Individuals purchasing bulk quantities for domestic or private use.

1.3 Account Statuses (Prospect vs. Approved)

All registration submissions are initialized as Prospect status. The Company reviews applications to ensure the buyer intends to buy wholesale quantities. Once approved, the buyer receives Approved Partner status and a unique Partner Code to access tiered catalog discounts. The Company reserves the right to suspend accounts or adjust buying permissions at its discretion.

2.1 Order Methods

Orders may be placed online directly through the wholesale portal using an approved Partner Code, or manually generated by Company representatives on behalf of clients as draft orders.

2.2 Price Snapshots

Prices for all glove varieties (nitrile, latex, vinyl, sterile surgical, utility) are locked at the moment an order is marked Placed or Confirmed. Any subsequent wholesale price adjustments in the catalog will not affect previously placed or outstanding orders.

2.3 Quotation Validity

Printable quotations generated by the system are valid for 30 calendar days from the date of issue. If an order is not confirmed and partially or fully paid within this window, the quotation expires and prices may be subject to recalculation based on updated catalog rates.

4.1 Delinquent Balances & COD Penalties

Unless prior written credit terms are established, goods will not be dispatched or released for fulfillment until the order status reaches "Paid".

For clients with pre-approved credit accounts: Payments must be settled within the agreed window. Any client with outstanding balances exceeding 45 days will have their credit privileges suspended. Any further purchase by this client must be completed on a Cash-On-Delivery (COD) or Cash-Before-Delivery (CBD) basis until all outstanding balances are settled in full.

5.1 Value Added Tax (VAT)

All catalog prices, tiered pricing structures, and initial cart totals exclude Value Added Tax (VAT). A standard 16.5% Malawi VAT (where applicable) will be added explicitly to the final printable tax invoice.

5.2 Delivery Options and Thresholds

Delivery costs are not calculated by the online portal and are determined post-checkout. Delivery fees are calculated based on region (Lilongwe, Blantyre, Mzuzu, Zomba, etc.) and added manually to the invoice, or handled via customer-arranged courier pick-up.

For bulk orders exceeding a certain quantity or value threshold (determined at the Company's discretion), the Company may arrange free or discounted delivery of the goods directly to the client's facility.

7.1 Claims Process

Claims regarding packaging damage, missing items, or product quality defects must be made in writing via WhatsApp or Email within 7 calendar days of delivery. To expedite processing, claims must be accompanied by evidence (such as clear photographic or video records of the damaged packaging, batch numbers, or defects).

7.2 Return Policy (Hygiene & Quality Assurance)

Due to strict medical, sanitary, and quality assurance standards required for diagnostic and protective gloves, we maintain a restrictive returns policy:

• Sealed Integrity: Returns are only accepted for complete, unopened, and undamaged wholesale cartons with the manufacturer's security seals fully intact.
• Opened Pack Reject: Once a box or carton is opened, it is exposed to ambient atmospheric conditions (which may compromise safety, cleanliness, and sterility). As we cannot guarantee product integrity post-exposure, returns of opened cartons, damaged boxes, or items with broken seals are strictly rejected.
• Storage-Based Rejections: We reject returns for any products showing signs of improper storage. Gloves must be kept in cool, dry areas (below 30°C) away from direct sunlight, moisture, heat sources, or high humidity. Any cardboard water-damage, compression damage, or glove discoloration voids eligibility for return or refund.